Support and Service
Our Support Portal offer you as a customer the opportunity to communicate all your support requests for technical issues to the Bluestar PLM technical staff.
During business hours, we guarantee our customers that we will start solving any issue as soon as possible after the request has been reported. The support service will handle any immediate issues that needs solving, but can also help you with the general use of Bluestar PLM, whether you are inexperienced or not.
Our global team will help you implement Bluestar PLM best practices, and give advice on how best to develop, manage and release products and BOMs with the Bluestar PLM product, for you to achieve your business goals.
Maintenance
As a Bluestar PLM customer, you will be granted access to software updates as they are released. These updates will be in the form of either service packs, “hot fixes” or upgrades. The service pack contains improved functions of the software when service packs, hot fixes and upgrades are released.
“Hot fixes” means a quick fix to a critical defect in the live software environment. Hot fixes are often temporary fixes but may also be permanent fixes.
“Service Packs” means a cumulative set of hotfixes and/or other fixes. Service packs do not contain any new functionality.
“Upgrades” involves new versions of the software which may contain hotfixes and/or other fixes and/or new functionality. These updates are available for all standard modules of the program and all increases in the number of internal users of the software. The updates are available for versions of Microsoft Dynamics 365/AX which are, at the time the updates are released, presently supported by Microsoft.
The implementation process was painless – especially on the Bluestar PLM side, where all the underlying system information was controlled. we experienced a safe support from PDM Technology and the system is easy to use.
Jesper Bangsgaard, Logistics Manager, Hydratech Industries
We are very happy about the communication and collaboration with the support team for Bluestar. We received great support during the implementation. And we look forward to working with the team at Bluestar PLM long into the future.
Anna Toloeva, system integration lead Mobile Technologies
The implementation of Bluestar PLM was based on PDM Technology’s ability to challenge us with critical questions. That is how we developed the core elements needed in a solution that suit our business.
Peter Johansen, IT Manager, SH Group