Field Service Integration
Bluestar PLM offers a scalable module-based PLM solution for Microsoft Dynamics 365 Finance & Supply Chain Management, delivering different levels of integration with CAD, PLM and ERP, fitting your unique business needs. Start simple by CAD/PDM + ERP Connectors, explore a single business system by having CAD + PLM + ERP with Bluestar PLM, or move your business towards enterprise product configuration by choosing the Product Configuration Module.
Field service is a primary customer touch-point, and for many, their only interaction with a company. In a customerfocused market, efficient field service is crucial. Many service organizations have limited insight into customer equipment, leading to performance issues. Reliance on outdated methods, like paper documentation, results in inefficiencies and repeated technician visits. Field services need to shift from manual to digital practices for enhanced customer satisfaction
Field Service Integration
Bluestar PLM’s Field Service Integration is an essential tool for improving service operations and elevating customer contentment, building trust, and securing sustained business competitiveness. In general our Field Service Integration is seperated into 3 areas: Spare Part from BlueView Web (Digital Twin), Redesign and Asset management to help you managing your data for service.
With Field Service Integration you will:
- Have the ability to use engineered and as-built structure as input to the service management in D365.
- Make all documentation visible for all technical support, so that you can serve your customers better.
- Gain complete traceability across sales – engineering – purchasing – manufacturing – service.
- Have the correct data available, complete with repair history and revision control, as you maintain structure.
Execute and monitor end-to-end processes between engineering and the supply chain inside D365/AX.
Key Features of Field Service Integration
Spare Parts from BlueView Web (Digital Twin)
Bluestar PLM’s BlueView Web allows users to access 3D models in-browser without CAD software. Service staff can swiftly study assemblies on-site, and with Dynamics integration, it’s quicker to pull up specific models sold to customers. In addtion, users can easily add items to orders.
Redesign
This feature streamlines service projects from quote to delivery, ensuring efficient management of BOM repairs and replacements. With distinct differentiation between repaired and original items on BOM and CAD, it offers comprehensive service reporting. Benefits include optimized data reuse, enhanced collaboration, full traceability, and assured data accuracy with repair history.
Asset Management
Bluestar PLM’s integration into D365 Asset Management offers a comprehensive system where users can load machine and tools structures, access Bluestar documentation, view Blueview, and PDFs, and execute searches based on serial number structures. This enhances visibility of technical documentation and streamlines product structures for technical personnel.
Poul Bak Pedersen
Sales Director EMEA
pbp@bluestarplm.com