Many aftermarket infrastructures in manufacturing struggle with poor visibility into the revision history of products and spare parts, leading to errors, inefficiencies, and lost sales. Outdated or incompatible components are often sold or installed due to the absence of real-time revision tracking.
In this whitepaper, Bluestar PLM addresses this challenge through its Customer Portal, which integrates Customer Asset management into a self-service interface. This portal lets customers identify and manage their assets using serial numbers or sales order data and interact with digital BOMs and 3D models through Blueview.
Customers can directly select and purchase correct spare parts, minimizing ordering errors and support requests. In addition, documentation and warranty data are centralized and accessible, reducing the need for manual inquiries.
To learn more, download the whitepaper and do not hesitate to contact us.
