Field Service Integration

Field service is a primary customer touch-point, and for many, their only interaction with a company. In a customer focused market, efficient field service is crucial. Many service organizations have limited insight into customer equipment, leading to performance issues. Reliance on outdated methods, like paper documentation, results in inefficiencies and repeated technician visits. Field services need to shift from manual to digital practices for enhanced customer satisfaction.

Bluestar PLM’s Field Service Integration is an essential tool for improving service operations and elevating customer contentment, building trust, and securing sustained business competitiveness. The Bluestar Field Service Integration features two essential tools designed for seamless use within the standard field service module. These tools, compatible with Bluestar PLM, are Blueview Online and Vault File Viewer.

Diagram visulizing the Field Service module inside Blustar PLM

Key Features

Blueview Online

Blueview is now accessible directly through a web browser. Users can open it from the field service module and view a 3D model associated with the field service asset. The interactive 3D model allows users to rotate and explore components, making it easy to select and order spare parts.

Vault File Viewer

This tool provides access to object documentation and information related to Bluestar objects directly from the field service module. Users can view the Bill of Materials (BOM), examine attached documents, and select items from the BOM to order spare parts.

Explore the functionalities

  • Many service organizations struggle with limited insight into customer equipment and outdated paper documentation, leading to inefficiencies. Shifting to digital practices is essential for improved performance and customer satisfaction.

  • Bluestar PLM’s Field Service Integration enhances service operations with tools like Blueview Online and Vault File Viewer, improving customer contentment, and securing business competitiveness.

What have our customers accomplished?

AMF Bakery Systems

Achieved 150% revenue growth through PLM and ERP implementation. Reduced errors and enhanced quality management improved product reliability. Streamlined processes boosted productivity across all departments.

Schréder

Advanced configurator capabilities, allowing customization of products with numerous standard variants, facilitating the configuration of unique client specifications seamlessly inside Dynamics 365 F&SCM.

Scanlab

Automated mBOM creation from eBOMs, ensuring accuracy and current data. Strengthened change control, minimized duplication, and maintained data integrity, boosting traceability and preventing redundant efforts.

Expand your understanding

Explore the ‘Bluestar PLM’ product sheet

Download our detailed product sheet to discover Bluestar PLM, a powerful application fully embedded within Microsoft Dynamics 365 for Finance and Supply Chain Management (F&SCM).

With Bluestar PLM, you can enhance collaboration across departments by utilizing a shared data model that streamlines workflows for sales, engineering, purchasing, and manufacturing teams.

Access our on-demand webinars

Watch our on-demand webinars and unlock insights into revolutionizing manufacturing with Bluestar PLM. Learn how our unified platform transforms the manufacturing landscape.

Discover how our solution seamlessly integrates with Service BOMs and reports, ensuring that all project data and costs are efficiently captured in Microsoft Dynamics 365 F&SCM.