Customer Portal

Many companies struggle to support their customers in the aftersales segment, often due to inefficient spare part management and a lack of visibility into product revisions.

This results in lost revenue opportunities, as customers may turn to third-party providers when they cannot find the right parts.

Unlock the value of Bluestar Customer Portal

Bluestar PLM provides the solution with our Customer Portal, which empowers companies to bridge the gap between engineering and service, offering a user-friendly, self-service interface that ensures accurate and up-to-date spare part management, along with asset specific documentation functionality.

Trusted by global industry leaders

Key benefits of Customer Portal

The Customer Portal is seamlessly integrated with Asset Management, providing a single environment for accessing asset information and documentation directly from the module.
External users like technicians, end users, and retailers can independently access assets using asset numbers, serial numbers, or sales order numbers without needing to integrate Bluestar into their own software.

This transparent and direct access reduces manual inquiries and improves service efficiency.

Customers can locate available spare parts directly on the 3D model using Blueview or through the BOM’s tree structure, adding parts to a sales order list, or exporting via Excel. This reduces errors and ensures that the right spare parts are selected every time, minimizing support tickets.

The portal provides access to the digital twin of the product, displaying the as-built BOM and relevant engineering data, including past revisions. This visibility ensures that spare parts and revisions match the exact product version in service, reducing downtime and errors.

In addition to being a portal for ordering spare parts and managing purchased products for the end consumer, businesses have the opportunity to make documentation such as certificates or user guides associated with specific assets available to view.

By making spare part management efficient and accurate, the Customer Portal helps businesses reduce service errors, maintain customer satisfaction, and capitalize on aftermarket sales opportunities, which would no longer rely on third party spare part providers.

Explore the functionality

Easily define which items or BOMs should be available as a spare part or spare part kit to the customer directly in Bluestar.

Businesses can choose what documents related to specific assets to make available to end consumers directly in the portal, thus enhancing the customer experience.

The BOM view presents products in a clear, tree structure. This allows customers to explore each level of a product, helping them identify and select the spare parts they need.

An interactive 3D view lets customers visualize the product in detail. This feature helps them pinpoint the exact part of the product they need, making it easier to find the appropriate spare parts.

Customers can easily access a personalized list of products that are relevant to them. This streamlined overview ensures that each customer only sees the products related to their account.

Eliminating spare parts errors with
real-time product visibility

This whitepaper shows how Bluestar PLM’s Customer Portal helps manufacturers fix aftermarket chaos with self-service access to digital BOMs, 3D models, and real-time asset data.

Customer spotlight: DAS Environmental Experts GmbH

DAS Environmental Experts GmbH, a global provider of emission control technologies, transformed their product data processes by moving from an on-premises setup to a fully cloud-based PLM solution with Bluestar.

Previously, the company relied on separate systems for ERP and PDM, connected through a basic interface. This created challenges in collaboration, data consistency, and change control — especially as their engineering needs expanded beyond mechanical CAD to include multiple CAD systems.

“We moved from managing only mechanical CAD to supporting multiple CAD platforms — all integrated into a single PLM solution. Instead of jumping between separate systems, our users now work seamlessly across PLM and ERP.”

— Sylvio Kipke, Director Global Engineering, DAS Environmental Experts GmbH

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