Customer Success Story
Hager Companies
Background
Hager Companies, a well-established door hardware manufacturer with over 250 employees producing more than 6,000 products, sought to enhance operational efficiency and support sustainable growth. Hager selected Bluestar PLM, embedded inside Microsoft Dynamics 365 F&SCM, to meet their needs for reducing errors, improving document control, and managing complex product development.
Before Bluestar, Hager struggled with third-party integrations that caused production inefficiencies and lacked embedded document control, limiting their capability to track and analyze changes effectively. Bluestar’s solution provided comprehensive document management and improved workflows, replacing Hager’s manual systems and improving strategic decision-making.
Bluestar QMS module also improved Hager’s quality processes by centralizing documentation and simplifying workflows, cutting background work by 50%. In addition, Bluestar’s workflows have optimized document approval and simplified quality management, giving Hager quick access to warranties, supplier claims, and trend insights.
The scalable PLM solution has optimized Hager’s processes and positioned them for future growth facing significant results in customer service, warranty tracking, and process visibility.
Results
We have been very pleased with Bluestar and will continue to use their services in the future. It has been a very easy way of doing business. Compared to other companies, we have worked with, Bluestar has been very upfront with time and have been very knowledgeable, and every question has been answered incredibly fast.
– Mark McRae, Director of Engineering
With Bluestar, data has become more transparent across departments, specifically in the document control process, data has become centralized.
– Mark McRae, Director of Engineering
Being fully embedded in the ERP system, has greatly improved our customer service, having access to warranties and supplier claims.
– Mark McRae, Director of Engineering
Given what we know now, after the implementation, I would fully recommend Bluestar for other companies looking for a PLM system, working with Microsoft Dynamics 365 F&SCM.
– Mark McRae, Director of Engineering
The processes around quality have become much easier, it has probably cut our background work by 50%.
– Andrew Kirkland, Quality Manager
